Storytelling: What’s flight attendants reaction concerning disruptive passengers?
Flight Attendants reveal how they manage disruptive passengers’ behavior?
“e-travelair” taking into account the incident happened on Delta’s Plane where a passenger and Trump’s supporter behaved badly to his fellow travelers during the flight as he stood up in the middle of the cabin and shout and swore against Hillary’s Clinton supporter. So "e-travelair" asked two flight attendants regarding Delta’s issue and particularly what are the actions taken whenever a similar situation occurs on board.
In other words how they deal with disruptive passengers behavior while trying to do their job.“You have to stay calm in purpose to provide the best service even if the passenger does not want at all to be served” said Emili K. on “e-travelair”
For instance on flight where hundreds of passengers are on board it’s reasonably some of them not to behave like an angel. Among them there is that person who is in angry mood and holds a blue face maybe because had a fight with his wife or siblings and/ or the plane arrived delayed. Therefore flight attendants often face a stream of abuse and usually are part of their routine but how can you face positive this blue behaviours and to provide the best comfort for them without affects your bright mood ?
Creating a calm attitude:
Maria Papa flight attendant answering the question said “you just ignore them and keep doing your job”. However “all things have limits so if he keeps disturbing then I will be forced to show him/her my angry face” explains Emili K flight attendant.
Likewise passengers of Delta’s flight where suffered a hail of abuse during on board while the disruptive passenger shouting and insulting against Hillary’s voters. Flight Attendants did not do anything to stop him and that’s because they haven’t noticed a word by him. The airline said on its statement after apologizing about the incident and also explaining that if the crew had realized earlier his misbehavior he will never reach his destination as he would disembark the plane immediately and put his name on the blacklist.
Passengers Blacklist:
All the airlines have the right by air low to deny any passenger on board but of course under circumstances. “He should be very evil to be written his name on the list” said Emili K on e-travelair.
For instance: “ if someone swears at flight attendants and pilots then this is a serious reason to put him/her on the list” said Maria Papa flight attendant. Adding also that “the second entrance for the "door’s list" is the passenger to cause serious damages on the plane”.
